Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
This online marketplace has altered its measurement guidelines for women's and children's clothes without notifying every member regarding the update.
Online Platforms Backlash
Countless users and merchants are posting online stating that platform listings now display an altered size classification compared to what was initially listed due to the recalibration.
The company said the updated approach better aligns with comparable marketplaces.
The platform has recommended to review their products and manually change the size when needed, which has left users frustrated.
Size Classification Modifications
Previously, the sizing featured numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has an alphabetical indicator and numerical range such as S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement was formerly size 12 but is now a UK 16-18.
User Experiences
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, located in Scotland, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Manual Updates
Another shopper, located in England, explained she became annoyed by the change as she had to manually change the sizes on "every single listing".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential after experiencing income reduction," she explained.
Platform Context
The app has more than 100 million users, with 18 million British users.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This is not the initial instance that an unexpected update within the service has received backlash: previously, the service retracted a modification to its shipping options due to shopper criticism.
